Mailing & Returns

 

Mailing Information

All of our products are mailed via Australia Post services. We offer two mailing options with the purchase of any of our products - standard (10-14 days) and express (overnight).
Please note that all standard orders will be mailed on our 'Mailing Day' - the Monday following your purchase. Delivery day will then be 5-10 working days after that. 
Our express orders will be sent daily - however any order recieved after 2pm will be considered a next day purchase and be sent the following night.

The fees as below are charged per order, and not per item:

Standard— $3.50 flat rate
Express — $10 flat rate

*Rubio Creatives takes no responsibility for damages to products during the postage stages. However, we will work to the best of our ability to find a suitable solution. 

 

Easy Returns & Exchanges

We hope you will be fully satisfied with our products. If you experience any problems with the quality of any of your purchased items, please do not hesitate to contact us at:

sales@rubiocreatives.com. 


If any items need to be returned you will be reimbursed the purchase price of your item. 
In the case where a replacement product is being purchased (an exchange), we would also happily refund the price of postage to return your item to us - paid upon receipt of item back at our studio:
Rubio Creatives
3 Newhaven Street
Alexandra Hills, QLD, 4161

*Please understand most return and refund cases will be on an individual basis, and we will do our best to find a solution that minimises inconvenience to you, our valued customer.